Water Shut-off information

Payment arrangements can be made by filling out the form at the bottom of this page or contacting our office at                    (562) 929-5766. Note:  During periods of high volumes of calls it is recommended to fill out the form below.

All payment arrangements are for 60 days beginning from the original scheduled shut-off date.  Below is a table with the due dates for all Norwalk Municipal Water accounts and the due dates for payment arrangements. 

If you would like more information regarding payment arrangements and shut-off policies please click on the link below to review our SB 998 shut-off policy and information on contesting your bill.

Water Shut-off Policy English [PDF]   Water Shut-off Policy Chinese [PDF]   Water Shut-off Policy Korean [PDF]

Water Shut-off Policy Spanish [PDF]  Water Shut-off Policy Tagalog [PDF]  Water Shut-off Policy Vietnamese [PDF]

Number of shut-offs: 112

Reporting period: November 15, 2023 through January 15, 2024