Frequently Asked Questions

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Businesses/Business Licensing
- Are Business Licenses transferable?
  Business License Certificates are not transferable. New business owners must apply for their own business license and may not use the business license of a previous owner.
- How long is a Business License valid?
  Business License fees are due ANNUALLY based on a calendar year and expire on December 31st of each year. The City of Norwalk will mail each business owner a renewal notice in November of each year.
- What is the cost of a Business License?
  Business License Fees
Pets/Pet Licensing
- How many dogs and cats can I have?
  A combination of three dogs and cats over 4 months old are allowed for each residential dwelling.
- How much is a Dog License?
  Dog Licensing Fees 2020-21
  
  Unaltered Pet: $60.00
  Altered Pet: $30.00
  Senior Resident (65+): $30.00
  Senior Resident & Altered Pet: $15.00
- I have an animal emergency
  Contact SEAACA at (562) 803-3301
- I no longer have my dog?
  Contact Dog Licensing at (562) 929-5711
- What do I do if I have more than 3 dogs and cats combined?
  You must apply for an Animal Permit. Contact the Planning Division at (562) 929-5744 for details.
- What is required for a Dog License?
  Dogs over 4 month old need a Dog License annually. You will need copies of:
  - Dog’s rabies certificate
  - Certificate of sterility (if applicable)
  - Copy of I.D. for senior discount (if applicable)
- Where can I get rabies vaccinations?
  Contact SEAACA for low cost rabies vaccinations
Senior/Social Services
- What's for Lunch today?
  
  This Senior Nutrition program is funded in whole or in part by Los Angeles County Dept. of Aging & Disabilities
Social Media Myths
- Why did you buy Athens Jeeps with general fund money?
  Athens Jeeps were not purchased with general funds....
Water and Sewer Billing
- Are trash fees on my water bill?
  NO, trash service is provided by Athens Services, the fees are not included on your water bill.
- Don’t I already pay for sewer service through other city taxes, etc?
  No. Prior to 2013, the City had never collected a sewer fee from property owners. The large majority of cities in the area pay either a City sewer fee or a County sewer fee, depending on whether the County maintains their system. The average monthly city sewer fee for other cities is anywhere from $7.00 to $15.00 a month. This includes cities like Downey, Brea, Fullerton, and Whittier.
- How can I pay my Water bill?
  - ONLINE
  - PHONE - Call (562) 484-9660 (please have account number ready)
  - AUTO-PAY
  - Mail or In Person
- How do I know what my sewer charge is?
  The size of your water meter is listed on the front page of your water bill. For single family homes, the average water meter size is 3/4” and 5/8”. Once you know your meter size, please refer to the sewer charge notice to determine your monthly charge.
- How do I report water issues?
  Email waterbilling@norwalkca,gov
- How do I start new water service?
  Check water map to verify we are the water purveyor for your address and then complete our service application and return it to us via the contact information provided on the application.
- How is the sewer charge assessed?
  The sewer charge is based on the water meter size at property.
- How is the sewer charge collected?
  The sewer charge is collected from each property owner through the Los Angeles County Assessor property tax bill. If you pay your property tax in two installments, the annual fee you owe will be split into two payments.
- What is the fee for condominiums or townhomes?
  Condos and townhomes have the same fee as the average single family home using a 3/4” or 5/8” meter.
- When is my water meter read?
  Water meters are read every two months between the 1st and 15th of the odd months.
- Who is my water provider?
  Map of City water providers
- Why is the sewer charge collected via the property tax, and not the water bill?
  Three different water purveyors (City of Norwalk, Golden State Water, and Liberty Utilities) provide water to the community. The City of Norwalk only provides water service to a small portion of the City and does not have access to other water purveyors' billing records to be able to place the charge on their bills.
- Why is there a sewer fee?
  The city’s sewer system was mostly built back in the 1950s. The system is in need of sewer line upgrades and repairs/replacements to prevent the system from having major sewer spills, which would impact the health and safety of the Community.

Businesses/Business Licensing

Are Business Licenses transferable?

How long is a Business License valid?

What is the cost of a Business License?

Pets/Pet Licensing

How many dogs and cats can I have?

How much is a Dog License?

I have an animal emergency

I no longer have my dog?

What do I do if I have more than 3 dogs and cats combined?

What is required for a Dog License?

Where can I get rabies vaccinations?

Senior/Social Services

What's for Lunch today?

Social Media Myths

Why did you buy Athens Jeeps with general fund money?

Water and Sewer Billing

Are trash fees on my water bill?

Don’t I already pay for sewer service through other city taxes, etc?

How can I pay my Water bill?

How do I know what my sewer charge is?

How do I report water issues?

How do I start new water service?

How is the sewer charge assessed?

How is the sewer charge collected?

What is the fee for condominiums or townhomes?

When is my water meter read?

Who is my water provider?

Why is the sewer charge collected via the property tax, and not the water bill?

Why is there a sewer fee?